Terms & Conditions
Davies Plumbing Services
Last updated: 03/03/2026
These Terms and Conditions govern the provision of plumbing services by Davies Plumbing Services (“we”, “us”, “our”) to customers (“you”, “your”) in Hertfordshire and surrounding areas. By requesting a quote, booking a service, or using our website, you agree to these Terms and Conditions.
1. About Us
Davies Plumbing Services is a sole trader plumbing business providing domestic plumbing services across Hertfordshire and nearby areas.
Contact Details:
Davies Plumbing Services
Email: info@daviesplumbingservices.co.uk
Phone: 07941 107569
Location: Hardy Close, Hertfordshire, United Kingdom
2. Services Provided
We provide general domestic plumbing services including repairs, installations, maintenance, and emergency call-outs.
All services are carried out with care and skill in accordance with UK consumer law.
3. Quotations & Pricing
3.1 Transparent Pricing
We are committed to fair, clear, and transparent pricing with no hidden fees or unexpected charges. Our Transparent Pricing Promise:
- Clear pricing or estimates provided before work begins
- No hidden charges for agreed work
- Honest advice on cost-effective solutions
- Customer approval obtained before any additional chargeable work
Prices may be provided as:
- Fixed quotes (for clearly defined work)
- Estimated quotes (where the full scope cannot be confirmed until inspection)
- Hourly or day rates (where appropriate)
All pricing is based on the information available at the time of enquiry and site assessment. If unforeseen issues arise (such as hidden leaks, access limitations, or faults within existing systems), we will explain the situation clearly and agree any changes in cost with you before proceeding. This approach ensures homeowners and families across Hertfordshire can make informed decisions with confidence and peace of mind.
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3.2 Validity of Quotes
Quotes are valid for 30 days unless otherwise stated. After this period, we reserve the right to revise pricing.
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3.3 Changes to Scope of Work
If additional work is required due to unforeseen issues (e.g. hidden leaks, access problems, or faulty existing systems), we will:
- Inform you before proceeding
- Provide an updated cost where possible
- Seek approval before carrying out additional chargeable work
4. Deposits and Payments
4.1 Payment Terms
Unless otherwise agreed in writing:
- Payment is due upon completion of the work
- For larger jobs, a deposit may be required before work begins
- Invoices must be paid within 7 days of issue
- We accept payment via bank transfer, card payment, or other agreed methods.
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4.2 Late or Delayed Payments
If payment is not received by the due date:
- We reserve the right to charge statutory interest on overdue invoices in line with the Late Payment of Commercial Debts (Interest) Act 1998 (where applicable)
- A reasonable administration fee may be applied to cover recovery costs
- Further work or future bookings may be suspended until outstanding balances are cleared
We will always attempt to resolve payment issues amicably before taking further action.
5. Cancellations and Appointments
5.1 Customer Cancellations
We respectfully request at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may result in a call-out or time reservation fee.
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5.2 Missed Appointments
If we attend a booked appointment and are unable to access the property or the customer is unavailable, a call-out charge may apply.
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5.3 Our Right to Reschedule
In rare cases (e.g. emergencies, illness, or delays on previous jobs), we may need to reschedule appointments. We will provide as much notice as possible.
6. Access and Customer Responsibilities
You agree to:
- Provide safe and reasonable access to the property
- Ensure water, electricity, and relevant utilities are accessible where required
- Inform us of any known issues that may affect the work
We are not responsible for delays caused by restricted access or inaccurate information provided at the time of booking.
7. Materials and Parts
Where materials or parts are supplied:
- These will be suitable for the intended work
- Manufacturer warranties may apply where relevant
- We are not responsible for delays caused by supplier shortages or discontinued parts
Ownership of supplied materials remains with Davies Plumbing Services until full payment is received.
8. Warranty and Workmanship
We take pride in reliable, high-quality workmanship.
Where applicable:
- Labour is guaranteed for 12 months from the completion date
This guarantee does not cover:
- Misuse or neglect
- Pre-existing faults
- Third-party alterations or repairs
- Normal wear and tear
Any concerns must be reported within a reasonable timeframe.
9. Emergency Call-Outs
Emergency services may be subject to higher rates due to urgency, out-of-hours work, or immediate attendance requirements.
Pricing will be confirmed where possible before work begins.
10. Limitation of Liability
We will carry out all work with reasonable care and skill. However, to the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- We are not responsible for pre-existing plumbing faults or hidden defects
- Our liability is limited to the value of the work carried out
Nothing in these Terms excludes liability for death, personal injury, or fraud where required by law.
11. Property and Damage
We will take reasonable care while working in your property.
Customers are advised to:
- Remove valuable or fragile items from the work area
- Ensure clear access to relevant plumbing systems
We are not liable for damage caused by existing faulty pipework, aged systems, or concealed defects.
12. Website Use
The content on our website is for general information only. While we aim for accuracy, we do not guarantee that all information, pricing, or service details are always up to date.
Submitting an enquiry through our website does not constitute a confirmed booking until agreed.
13. Privacy and Data Protection
We handle personal data in accordance with UK GDPR and the Data Protection Act 2018.
For details on how your information is collected and used, please refer to our Privacy Policy.
14. Complaints
If you are unhappy with any aspect of our service, please contact us directly so we can resolve the issue promptly and fairly.
Email: info@daviesplumbingservices.co.uk
Phone: 07941 107569
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.