Privacy Policy
Davies Plumbing Services
Last updated: 03/03/2026
Davies Plumbing Services (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or contact us. This policy is written in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Davies Plumbing Services is a sole trader plumbing business operating in Hertfordshire, United Kingdom.
Data Controller: Davies Plumbing Services
Email: info@daviesplumbingservices.co.uk
Phone: 07941 107569
Location: Hardy Close, Hitchin, Hertfordshire, UK
Website: www.daviesplumbingservices.co.uk
2. What Personal Data We Collect
We may collect and process the following information:
- Name
- Email address
- Phone number
- Property address (if provided)
- Details of your enquiry or plumbing issue
- Website usage data (via cookies and analytics tools)
We only collect data that is necessary to respond to enquiries and provide our services.
3. How We Collect Your Data
We collect personal data when you:
- Complete a contact or enquiry form on our website
- Call, email, or contact us directly
- Use or browse our website (through cookies and analytics technologies)
4. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotes
- Book and carry out plumbing services
- Communicate regarding appointments and jobs
- Maintain business records and invoices
- Improve our website and customer experience
- Comply with legal and tax obligations
We do not sell, rent, or trade your personal data to third parties.
5. Legal Basis for Processing (UK GDPR)
We process personal data under the following lawful bases:
- Legitimate Interests: to respond to enquiries and operate our plumbing business
- Contract: Where you request a service or accept a quotation
- Legal Obligation: For accounting and regulatory requirements
- Consent: Where cookies or analytics tracking is used
6. Google Analytics and Website Tracking
Our website may use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our website and to improve our services. Google Analytics uses cookies and similar technologies to collect information such as:
- Pages visited
- Time spent on the website
- Device type and browser
- General geographic location (non-precise)
- IP address (anonymised where possible)
This data is transmitted to and stored by Google on servers that may be located outside the United Kingdom and European Economic Area.
We have configured Google Analytics to:
- Anonymise IP addresses where possible
- Limit data sharing
- Use data only for website performance and improvement
The information collected is used in aggregated and anonymised form and does not identify you personally.
You can opt out of Google Analytics tracking by:
- Disabling cookies in your browser settings, or
- Using the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout�
For more information on how Google processes data, please see Google’s Privacy Policy: https://policies.google.com/privacy�
7. Cookies
Our website uses cookies to ensure the website functions properly and to improve user experience. These may include:
- Essential cookies (required for website functionality)
- Analytics cookies (e.g. Google Analytics)
- Where required by law, we will request your consent before placing non-essential cookies on your device.
- You can manage or disable cookies at any time through your browser settings.
8. Data Storage and Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Your data may be securely stored in:
- Email systems
- Website enquiry submissions
- Accounting or invoicing software
- Secure devices used for business operations
9. How Long We Keep Your Data
We retain personal data only as long as necessary:
Enquiries (non-customers): up to 12 months
Customer records and invoices: up to 6 years (for HMRC compliance)
10. Sharing Your Information
We do not sell your personal data.
We may share your data only when necessary with:
- Website hosting providers
- Email and IT service providers
- Accounting or invoicing software providers
- Legal or regulatory authorities where required by law
All third parties are required to handle your data securely and in accordance with data protection laws.
11. Your Data Protection Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://ico.org.uk�
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
13. Updates to This Policy
We may update this privacy policy from time to time. Any updates will be posted on this page with the revised date.
14. Contact Details
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Davies Plumbing Services
Email: info@daviesplumbingservices.co.uk
Phone: 07941 107569
Location: Hardy Close, Hitchin, Hertfordshire, United Kingdom